About Us About Us Contact Us Shipping Terms Returns and Exchange About Us Welcome to Pool And Spa Centre's classifieds board store, we were established in 2003 and since then we lead the market in supplying parts, accessories and technical back up to Pool and Spa users across the UK & Europe. We are proud of our reputation and we continue to strive to bring you the best quality parts and equipment at competitive prices. If you can't find what your looking for, feel free to visit our website (www.poolandspacentre.co.uk). We accept payment by PayPal, all major debit/credit cards and Bank Transfer. We also accept payment over the phone by debit/credit card.
Please call us for more information. Happy Shopping! VAT: 834 2050 60 Registered: 4995297 Contact Us Contact Us If you have any questions please send us a question through classifieds board or contact us via phone / 0phone. Alternatively email us on email, we will endeavor to answer you within one working day. If your enquiry is in relation to a purchase/delivery, please include the classifieds board User ID and email address you used for the purchase.
Bubbletubs Ltd Unit 9 Wombourne Enterprise Park Bridgnorth Road Wombourne Wolverhampton WV5 0AL Shipping Shipping We ship most in stock goods within 24 hours of cleared payment on a next working day delivery service (NB: next working day, i.e. Friday 12.30 pm-Sunday orders will be shipped Monday). In most cases, orders received before 12.30pm Monday-Friday are shipped the same day.. We source your order from our warehouse, stores and suppliers and it can take 1-2 working days to collect everything for your order. If there are going to be any delays beyond this time we will notify you by email. Clearance items will remain online while stocks last, even if there is just one left.
As our system can only update stock availability once a day it is possible for you to order a sale item which we are unable to supply due to heavy demand that day. We apologise in advance if this happens and will notify you by email as soon possible. We like to ship you your whole order in one go so there may be a delay if we find it difficult to source everything at the same time. If you require some of the items in your order urgently, we can split your order and send the rest later - email us and let us know if this is the case. Additional charges apply If you have a deadline for your order, email us the date and we will do our very best to meet your deadline.
If there are any problems we will notify you straight away. Chemicals will be shipped throughout Europe. It is the purchasers responsibility to ensure that the chemicals purchased comply with any local regulations in the country of use. All delivery services will deliver on working days only (Mon-Fri) unless otherwise stated. If for any reason other than warranty or damage you wish to return a stock hot tub lid to us, (custom lids are no returnable as they are made to your specific order) you will be responsible for the cost of the return freight, our rate for return is £100 + vat Terms Terms Company Details The selling company is bubbletubs Ltd, Unit 9 Wombourne Enterprise Park, Bridgnorth Road, Wombourne.
WV5 0AL. The company registration number is 4995297. VAT number is 834 2050 60. We have been trading since December 2003. Our Terms and Conditions of business are reproduced below and shall apply to all products and services supplied by Bubbletubs Ltd, whether offered for sale on classifieds board or not.
Pricing & Supply All prices include VAT at 20%. The price you pay for your goods is the price advertised when you place your order. If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described, Bubbletubs Ltd shall not be obliged to sell you that product All orders for products are subject to availability and Bubbletubs reserves the right to refuse to supply to any individual or company for whatever reason. If this is the case we will endeavour to issue a refund as soon as we are aware of the discrepancy. (Funds normally take 2-3 days to appear back into your account).
Payment We accept payment on-line by Visa, MasterCard, Solo, Maestro, Delta, Switch, Bank Transfer or via PayPal. Cash is accepted when purchases are made in person at our warehouse. Delivery Procedure We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your property for delivery. If goods are returned to us because our courier cannot locate your property and we cannot contact you by telephone, then you will be responsible for the direct cost of that return. This charge is currently £18.00 per order.
We usually use a courier parcel delivery service. Our courier will only deliver on week-days and they are unable to leave parcels without a signature, unless you instruct them to do so via the check-out page. If you instruct us to request our courier to leave your goods without signature, the responsibility falls on you and we will not be held responsible for lost items. We will ask our courier to leave your goods in your preferred location but we cannot guarantee that they will always comply with our instructions. If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, our courier will leave a card and, deliver it to a neighbour or take it back to the depot for further instruction.
If you telephone the number on the card you can arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot free of charge. The courier will normally only keep parcels for five working days before returning them to us, so please don't order just before you are due to go away for an extended period. If a parcel is returned to us by our courier because they were unable to get a signature you will be responsible for the cost of that return and also for the additional cost of re-sending the goods to you. This charge is currently £18.00 per order. Returning Goods Please view the returns procedure: Returns.
Any goods returned without a ticket number will not be dealt with. Also, you must obtain a proof of posting since we will need to see it if the goods do not arrive. Complaints We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our contact phone number is at the top of every page on the site our full details are at the bottom of the website.
Security and Privacy Bubbletubs Ltd use PayPal secure hosted pages for a secure on-line shopping service allows easy ordering and easy payment for all your pool and spa requirements. The personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to a third party. Bubbletubs Ltd may from time to time contact its customers via email to advise of special offers, price changes, new products etc. If you wish to unsubscribe from this email you can do. We realise that some customers do not feel comfortable ordering online.
For this reason, we provide a local call rate phone number, phone, for you to place an order over the telephone with a Bubbletubs customer service representative. All telephone orders are subject to these terms and conditions and will be treated as if they were placed on-line by yourself. When you place an order, we need to know your name, e-mail address, delivery address, contact telephone number, credit or debit card number, CVV code and expiry date. This will allow us to process and fulfill your orders and to notify you of your order status.When you place an order, our secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access.
Payment verification There are certain occasions when we may require proof of identity from you before we process the order. This may include photocopies or scans of certain documents. This is a procedural arrangement designed to protect you and us from online fraud. It is not meant to cause offence so please be patient with us. We reserve the right to refund orders immediately if they do not meet our security criteria.
Website Images and our descriptive text are for guidance only. We are not responsible for misinterpretation of any product. Images and descriptive text is used to describe the product to the best of our abilities. All text, design, format and images are the original property of Bubbletubs Limited. Copyright theft is a serious offence and material taken from www.poolandspacentre.co.uk or any of our associated websites will be treated and acted upon as Copyright Theft.
Returns and Exchange Returns and Exchange We hope you are satisfied with any product purchased from us, but if you wish to return a product for any reason then please follow the below guide to see how the relevant returns process works. Our 14 Day Money Back Guarantee means you can return unwanted goods with the exception of custom made hot tub lids. Returns Process Please contact us initially and then go through the classifieds board returns process, also to speed the process up email us through our ticket system as soon as possible http://www.poolandspacentre.co.uk/support/ Whatever your issue always quote your classifieds board User ID and email address you used for the purchase and the ticket number you are given during correspondence with us. This will allow us to deal with your problem as quickly and efficiently as possible. Always state your ticket reference on the returning box.
Find the item in your 'My classifieds board' and select Return this item from the More actions dropdown menu. Please then select the reason for the return. If the item is eligible to be returned (custom lids are no returnable as they are made to your specific order) using the returns process, classifieds board will provide a return postage label and packing slip. Pack the item carefully. We are not liable for items returning back to us damaged.
Contact for collection or post back to contact address. Our address is: Bubbletubs ltd, Unit 9 Wombourne Enterprise Park, Bridgnorth Road, Wombourne, Wolverhampton, WV5 0AL. Track the status of the returned item in the Purchase history section of My classifieds board. We aim to handle your returns within 5-7 working days of receiving the goods, stock issues may change this but we will endeavour to let you know. Dependant on item value we recommend that you use a recorded delivery service.
Faulty, missing or incorrect goods return If goods delivered are faulty, missing or incorrect, you must advise us via this ticket system as soon as possible http://www.poolandspacentre.co.uk/support/ and within seven days from the date of delivery. If you notify us of a problem with your goods, we will either make good any shortage; replace any goods that are found to be damaged or defective; or refund the amount paid by you for the goods in question. We often require photo evidence of damaged goods so we can claim on our courier, to make the process quicker you can upload any photos and describe the issue through the ticket system, provide photos before and after opening the packaging. This will enable us to escalate a claim with the relevant carriage company. In majority of cases we require the item to be returned back to us at the above address, we will refund or replace the item once it has been received by us.
We appreciate your time and effort in this matter but these problems do happen and all delivery charges will be refunded. These terms do not affect your statutory rights as a consumer. Cancelling an order For all stock item orders you must notify us, in writing via this ticket number system http://www.poolandspacentre.co.uk/support/ that you wish to cancel the order within 14 days after the delivery date. For non-stock, special order items such as replacement custom made spa covers, spas, licensed spa parts and orders that are manufactured to order, you have the right to cancel within 48 hours of placing your order, an invoice is available to print off when you process your order. You must keep a copy of your notice of cancellation such as a certificate of posting.
If we do not receive notice from you that you wish to cancel the order then you are contractually bound to accept the order and you cannot return the goods unless they are faulty. If an order is cancelled within either the 14 day or 48 hour periods defined above you will be due a full refund of the order, however, if you have received your goods you will be liable for all return carriage costs . If goods are returned by our courier the charge is currently £18.00. The cost of hot tub lid returns varies dependent on location, contact us for a quotation. These terms do not affect your statutory rights as a consumer.
Unwanted or wrongly ordered return If you change your mind about your order we accept returns, you must advise us via this ticket system http://www.poolandspacentre.co.uk/support/ as soon as possible, and within 14 days from the date of delivery (except for non-stock, special order items and other items that are manufactured to order, these can only be returned if they are faulty) as long as the following conditions are met: 1)The item(s) are returned in the original, undamaged packaging, with all pieces in original condition. Circuit boards and other computerised equipment can not be returned if they have been installed or taken out of the packaging. 2)It is your responsibility to ensure that goods are returned in appropriate protective packaging. 3)If goods are damaged due to inappropriate packaging it will not be possible to process your refund If you are returning an incorrectly purchased item, that we correctly shipped, we will not refund the order shipping charge.If the item value is over our minimum order value for free shipping we will still deduct this amount from the invoice total as we have had to pay this courier charge to send the items to you originally. These terms do not affect your statutory rights as a consumer.
Warranty return Please contact us via this ticket system http://www.poolandspacentre.co.uk/support/ before sending back parts for a warranty claim. Once we have discussed and authorised the issue send the items back to us at the above address. Do not return any goods to us unless you are asked to do so by us. It is your responsibility to ship the goods to us at the above address. We operate a "return to base policy".
However if warranty is granted we will bear the cost of you returning the item to us and the subsequent redelivery following repair / replacement. You must ensure that the item(s) returned for warranty repair/replacement are sent with suitable packaging/protection and also insured for any damage during transit. Items received by us that have been damaged in transit will not be repaired under warranty. You must also ensure that the returned item is sent to us in a reasonable state for testing i.e. Clean and free of any debris.
Once inspected and verified, we will either repair or replace goods at our discretion. With any warranty claim, it is in your best interest to check the items have been installed correctly and that the product is used in the way that it was originally intended. This Warranty does not cover indirect losses eg: labour expenses, loss of earnings or damages which are not the responsibility of Bubbletubs Ltd Please note if you need a quick resolution you will have to purchase a new item until warranty is granted, at which time we will refund you for that purchase and delivery costs involved. But be aware if warranty is not granted or your warranty part can be repaired we cannot accept returns on the newly issued part.Therefore you may be left having two of the same part once the original is returned to you. Any problems or issues pertaining you claim please email through the ticket system and we will get back to you ASAP More Items!
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